Y8 yono game app directory
Support

Get help from the yono game support desk

The yono game support desk uses a managed live support widget. Open the contact widget to start a conversation; replies arrive in the same widget.

Open live support
Open notebook with the yono game support inbox handle written on the page

How the support desk works

The yono game support desk is the in-product live support widget at /contact/. The widget uses the yonogame888.com identity, stores each ticket against that identity and polls the yono game support inbox every 5 seconds for replies.

  1. Open /contact/ or tap the live support button.
  2. Enter your name, your email and your message. The widget creates a support ticket stored against the yonogame888.com identity.
  3. The widget polls the inbox every 5 seconds and shows replies in the conversation.
  4. You can leave the support widget and come back: the ticket id is stored in your browser under support_ticket_yonogame888.com and the access key under support_key_yonogame888.com.

What the desk can help with

  • Install route issues, package name verification, source status
  • Account and verification steps for a specific studio app
  • Catalogue corrections and provider catalogue changes
  • Safety questions, permissions review and uninstall guidance

Frequently asked questions

Is the support widget free?
Yes. The widget is operated by the yono game support inbox and uses the yonogame888.com identity.
Does the desk see my password?
No. The widget never asks for a password. It only stores a private access key in your browser so it can resume your ticket on return visits.
Will I get a reply if my message is sent outside working hours?
The desk replies within one working day. Messages sent outside working hours are answered on the next working day.

What to include in a support message

Help the desk help you by including the studio name, the app name from the directory, the device model and OS version, and the steps that led to the issue. Screenshots are welcome but never required. The desk never asks for a password; it only stores a private access key in your browser so it can resume your ticket on return visits.

Install App